Jobs - Job Details - Financial Hardship Assessor Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Financial Hardship Assessor Job No: 670303 Brisbane - Inner Suburbs & CBD Permanent Full Time Banking Pay Band 3 Suncorp Group are looking for the best-in-class Financial Hardship Assessor to join their team. This is an exciting permanent full-time role based in Brisbane.As a Financial Hardship Assessor, you will be providing customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.What you'll do Assist customers with their hardship enquiry by assessing applications and making recommendationsDetermine the most appropriate course of action to provide a genuine assessment to assist Suncorp Customers experiencing periods of financial hardshipCompletion of summary Loan File checks, if applicable, to review initial customer lendingProvide empathy to customers and direct to appropriate counselling services where necessaryProvide guidance and information to customers where a Hardship Notice is evidencedMaintain relationship and regular contact with allocated customers until such time that their financial difficulties have remedied, or other alternatives have been sought What we can offer you A permanent full-time role across Monday to FridayHybrid working – This role offers the flexibility to work both at home and in the officeA competitive remuneration packageDiscounts and offers on a range of retail favourite stores as well as banking and insurance products.A range of flexible working and leave options, including 16 weeks paid parental leave and unlimited paid emergency response leave.Invest in your brighter future with ongoing study support and career development programs.Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.Find our full list of employee benefits here - What you'll bring Previous experience in a similar role desirableUnderstanding of the legal and regulatory framework in which team must operate is desiredBanking or lending experience desiredExcellent communication skills both verbal and writtenAbility to negotiate or mediate – able to handle difficult emotive recovery situations in a caring assertive mannerAbility to critically assess data, subjective material and other inputs to make objective judgements
