One of our premium clients based in Melbourne is looking for a highly experienced and committed Field Technician. In this role, you will be given the opportunity to make a tangible contribution to the continued innovation and success of the company.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Support skill set to this organisation.
Duties
Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
Work on financial/ATM products; Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
Build working relationships with customers and develop informal communication channels with customer account at the local level
Performs periodic preventative maintenance on assigned products
Maintain an appropriate parts inventory as well as parts record keeping
Responsible for accurate and prompt reporting of calls and activity, as well as all expenses incurred
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.);
May require bending/squatting, walking/standing /sitting for prolonged periods
Skills & Experience
High School Diploma or equivalent
0-1 years of related experience
Retail EPOS maintenance or install experience is required
Strong desktop hardware experience may be considered if EPOS experience is limited
Familiar with RAM processes and functions
Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required
Experience in PC Hardware Maintenance and support
A+ Certification
ITE or Polytechnic in Electronics and Communications Engineering
Excellent interpersonal skills/customer relationship skills required
High level of personal integrity; Support and promote teamwork and cooperative effort
Requirements
Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call
Must be able to work long hours
Travel around Melbourne, Victoria will be required, therefore all applicants will need a reliable car
Reimbursement for accommodation and KMS travelled in Regional Victoria
Must have steel capped boots
Inventory of tools will be required eg;
Screwdriver sets
Pliers
Ratchet Set
Cutters
Shifter etc.
Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong Field Technician skill set to this organisation.
For more information on the role, please contactBirsen **********
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Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds
