Help Desk & IT Support (Information & Communication Technology)Full timeup to $120k plus Kiwisaver + Awesome roleWith $4b in assets and $90m in profit, this New Zealand Publicly Listed multi disciplined firm has experienced unprecedented growth across New Zealand.The RoleBased in their Christchurch Support Office and reporting to the Head of Operations (based in Auckland), your role is accountable for resolving and pro-actively administering Level 2 & 3 Field Engineering support to users and attending to technical issues across the South Island.You will be accountable for monitoring and validating the group's compliance with established security policies and procedures and maintaining an active quality control deliverable across third party service providers too.Key to the role is your ability to maintain and update user and topology information, provide end user support, and take steps to maintain site security and data integrity functions of our client.Day to day your role is a mix of BAU and Project related tasks.Key ResponsibilitiesWith 2900+ staff and some 35 locations, they need a dedicated Field Services Engineer to drive engagement to their 600/700 staff in the South Island.Ideally, the successful candidate will have an accumulated 7-10 years' IT experience at both voice/networks and systems operational levels.Preferably, you have extensive Field Services experience. This is not an MSP role, yet the MSP experience would hold you in good stead for this position. Why you ask, well in essence, you are accustomed to supporting various technical challenges when you visit a site. With 13-14 sites across the South Island, it's not unreasonable to be asked to fix a myriad of technical challenges.Strengths in troubleshooting LAN/WAN issues particularly network access and connectivity is seen as essential.You are a consummate IT Professional and can effective engage with a broad user base.You are described as a safe set of hands, an active listener who users trust to provide a highly effective resolution within agreed SLA's.In this role your responsibilities include:Manage the install / deployment, monitoring, maintenance, development, upgrade, and support of all systems, including servers, networking equipment's, PCs, operating systems, telephones, software applications, emergency response systems, VOIP systems etc.Manage site servers, security solutions, network hardware and equipment.Manage telecommunications infrastructure and development plans, projects, policies, and procedures.Develop and implement all IT policies and procedures, including those for architecture, networks, security, disaster recovery, standards, purchasing, and service provisioning.Provide site expertise, audit and support during system upgrades, new installations, conversions, and data maintenance.Participate, suggest, and facilitate systems development, enhancement, and the integration of new with existing systems.Work with IT Team to develop strategies and plans to enhance user services, improve user effectiveness, and foster innovation.Communicate actively at all levels of management and users on information services and systems.Develop and document standard operating procedures and best practices, including providing written protocols and guidance to support staff, service providers and to end-users.Ensure the creation and maintenance of all written technical documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.Oversee provisioning of end-user services where required at site, including help desk and technical support services. This at times will involve some extensive travelling.Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.Manage the install / deployment, monitoring, maintenance, development, upgrade, and support of all systems, including servers, networking equipment's, PCs, operating systems, telephones, software applications, emergency response systems, VOIP systems etc.Manage site servers, security solutions, network hardware and equipment.Manage telecommunications infrastructure and development plans, projects, policies, and procedures.Develop and implement all IT policies and procedures, including those for architecture, networks, security, disaster recovery, standards, purchasing, and service provisioning.Provide site expertise, audit and support during system upgrades, new installations, conversions, and data maintenance.Participate, suggest, and facilitate systems development, enhancement, and the integration of new with existing systems.Work with IT Team to develop strategies and plans to enhance user services, improve user effectiveness, and foster innovation.Communicate actively at all levels of management and users on information services and systems.Develop and document standard operating procedures and best practices, including providing written protocols and guidance to support staff, service providers and to end-users.Ensure the creation and maintenance of all written technical documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades.Oversee provisioning of end-user services where required at site, including help desk and technical support services. This at times will involve some extensive travelling.Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.The Selection Criteria Knowledge of:Network Connectivity and Troubleshooting is seen as essential.Any experience with Aruba & Unify equipment is beneficial.Windows Server and VM's administration/troubleshooting skills highly beneficial.Installing and supporting Switching, Hubs and Routers is seen as essential.SD Wan experience is highly desirable.Relevant tertiary qualification in Information Technology or related field is preferred.Excellent verbal and written communication skills. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.Self-driven and works with minimum supervision having strong project execution skills, organizational and time management skills. Excellent problem-solving, analytical, and evaluative skills.Network Connectivity and Troubleshooting is seen as essential.Any experience with Aruba & Unify equipment is beneficial.Windows Server and VM's administration/troubleshooting skills highly beneficial.Installing and supporting Switching, Hubs and Routers is seen as essential.SD Wan experience is highly desirable.Relevant tertiary qualification in Information Technology or related field is preferred.Excellent verbal and written communication skills. Ability to meet deadlines, to conduct and direct research into IT issues and products, and to take initiative in the development and completion of projects.Self-driven and works with minimum supervision having strong project execution skills, organizational and time management skills. Excellent problem-solving, analytical, and evaluative skills.Remuneration You can rightfully expect the remuneration package reflects the seniority of this role. Please call Barry Hardy on the number below to discuss further.Those expecting a salary range between $110,000 and $130,000 are encouraged to apply.ConclusionThis is a meaningful career opportunity to drive service excellence for our client and leave an indelible mark on the organisation.Applications are encouraged without delay, preliminary client interviews will take place from Thursday 22nd February onwards, do not delay in responding with a letter of introduction explaining why you feel you align to the core requirements of this role and a resume highlighting your career journey to date.Do not hesitate in contacting Barry Hardy on 027 654 4653 for an "in confidence" conversation.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years' experience do you have as a Field Service Engineer?Please describe your Network Connectivity experience particularly, Access Points, Routers, Switches and managing ports (moves & changes).What experience do you have delivering level 2 & 3 technical support to Executive and Leadership teams?While not essential, we would liked you to describe your Level 2 & 3 experience supporting 500-700 users across multiple locations?Report this job advert Don't provide your bank or credit card details when applying for jobs.Join millions of job-seekers around the world using our career-shaping tools and insights.Research salaries and job trendsAccess free tools, templates and articles that help you stand outDiscover pathways to a huge range of careers#J-18808-Ljbffr
