Feedback AdministratorDunedin or InvercargillProvide administration excellence to the Consumer Experience Service UnitAssist Feedback Facilitator in responding to consumer feedbackPermanent, part time role (0.5 FTE 20 hours per week)Bring your customer service and administration skills to this varied part-time role supporting our Consumer Experience Service Unit.Come and make a difference to the health of our region!Mo te turanga About the roleWe are a team focused on reducing patient harm, improving patient and whanau experience and outcomes, and fostering continuous improvement within the Southern region.We are a diverse team that have an active role in driving transformation across the organisation. We encourage teamwork, collaboration and staff motivation to achieve the end goal of better health, better lives, Whanau Ora.Your role as Feedback Administrator will work closely with our Feedback Facilitator to ensure effective consumer feedback responses and adherence to both national and internal timelines.Some key areas of focus of your role will be (but are not limited to) :Providing high quality, confidential administrative support to the serviceEnsuring efficient and effective consumer responses to any concerns or complaints raisedMaintaining accurate electronic and paper filing systems and proceduresBuilding positive relationships with a range of stakeholdersMou ake About youWe are looking for someone with a strong customer service approach and a willingness to go the extra mile to ensure positive outcomes.Our ideal candidate will bring :A clear and positive communication styleAt least 2 years' experience within an administrative roleExcellent computer skills, particularly within the Microsoft Office suiteA professional approach with strong ethics and the ability to work in a sensitive and confidential mannerThis is a great opportunity for someone looking for a rewarding and varied part-time role that really makes a difference to the experience of the Southern region's healthcare consumers.If you have the skills we are looking for and are ready to take on your next challenge we'd love to hear from you!Painga BenefitsContinuous support for career development.Subsidised gym membership and discounted health insurance.Access to a range of retail discounts and Employee Assistance Programme (EAP).Find out more about our variety of benefits and discounts here Benefits of joining us Southern Health He hauora, he kuru pounamuMo matou About usHealth New Zealand I Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities.We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.Now is a great time to relocate to family-friendly Southern if you are considering a move! The Southern district offers excellent amenities, first class early childhood through to tertiary education and the opportunity to have an outstanding work-life balance.Whether it is surfing or skiing, hunting or fishing; theatre, live-music or art there's literally something for everyone.The stunning Catlins, Fiordland and Central Otago regions are within driving distance, offering beautiful scenery and plenty of recreational opportunities whatever your passion.Check out https : / / careers.southernhealth.nz / for what the region and we can offer you and your whanau.Utu whanui Salary rangeThis role is covered by the terms and conditions of the Te Pukenga Here Tikanga Mahi Public Service Association (PSA) National Health Administration Workers Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 3C between Step 1 ($65,627) and Step 3 ($70,024) p.a. pro-rata.Ra monehu#J-18808-Ljbffr
