Orion Health's Success Story:We are an energetic, vibrant, and adventurous New Zealand company with a global reach; we have staff, offices, and customers all over the world. Our award-winning solutions are utilised by leading health organisations. Using the latest technologies to develop health software, we make a positive difference in people's lives.
The result of your work will be used in over 25 countries, making a difference to thousands of lives, available on all possible devices with millions of people relying on it daily!
About the Role:We have an opening for an Application Support Consultant who has a passion in providing the highest quality customer service with a technical focus and takes a proactive approach in improving support delivery as well as their own continuous learning and development.
The role forms part of the team contributing towards ENTERPRISE – a fully integrated, feature rich, responsive, scalable, multi-site Hospital Information System (HIS) that meets evolving clinical needs and enables seamless integration.
So as an Application Support Consultant, you'll provide world-class customer focused support and serve as a primary contact for clients who experience service interruptions or seek technical advice on Orion Health Products. You will also be proactive in your support in avoiding problems. Your sound know-how to investigate, troubleshoot and create technical solutions for these errors. With this in mind, you will be on standby support 24/7 (standby allowance offered).
You'll have exposure to our customers, cutting-edge software products and the best professionals in the healthcare technology sector.
About You:You'll have an enquiring mind – this means you enjoy trouble-shooting issues, delving into software products to understand how they work (and break) and continually develop yourself to become a highly regarded knowledge hub.
Your must-have experience in Software Support will ensure you know how to ask questions to gain an understanding of an issue, understand complex enterprise software products. You'll have excellent communication skills, technical skills and experience with the following:
Windows debugging tools and administration (Domains) knowledge is ideal
Demonstrate knowledge of monitoring tools, patching operating systems
Understanding enterprise networks structures (router, switches), load balancers
SQL tools, profilers
HTTP/HTML debugging tools and investigation skills
Knowledge of Memory Dumps analysis is a plus
Experience in a vendor or health IT environment is a plus, and experience with complex, configurable, integrated products will be highly advantageous.
If this sounds like you, don't delay, apply now!