What you'll do: Manage Insurance phone queues with a first call resolution mindset to support customers in every interaction, providing a superior customer experienceSupport customers through offering Early Intervention medical advice within approved guidelines and supporting customers in seeking treatment for their injuriesLearn key claims identifiers that drive early intervention to enable phone calls to be managed within the team or pathed to the appropriate claims handlerSupport claims team in business support functions to enable team to manage claims expeditiously as they are receivedLodge Personal Injury claims navigating external systems to facilitate appropriate lodgementsInvestigate, gather and follow-up additional information to complete the lodgement for ClaimsValidate claim details for lodgement, and refer to business partnersUndertake review and audit tasks as directed What you'll bring: Knowledge of Insurance Operations well regardedContact centre or administrative experience preferredOutstanding attention to detailGeneral resilience in a high volume, fast paced contact centre environmentExemplary written and verbal communication skillsOutstanding customer service focusDisplay a high level of empathy, remain calm and level-headed when dealing with difficult enquiriesExcellent time management skillsProblem solving abilities and the confidence to make timely decisionsResilient and quick learner What we can offer youSuncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include: Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home. We also provide a minimum of two days paid flexible leave (and up to four days after three years of service).Brand new, award winning building – ""Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.Giving back to communities: Donate to one of our 14 local charity partners or your favourite charity using payroll giving.Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.Employee Assistance Program: Provides you and your family with confidential help regarding personal concerns that could affect wellbeing. It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Our Culture At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.Chase the sun, apply online today!At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business, and our customers. We'd love to see your application and speak with you even if you do not match the above mentioned. Advertised: 20 Mar 2024 AUS Eastern Daylight Time Applications close: 31 Mar 2024 AUS Eastern Daylight Time Don't see a job for you? Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.