Duty Manager

Overview
Copthorne Hotel & Resort Bay of Islands is looking for an enthusiastic Duty Manager to join the Front Office Team in a full time role. You will assume responsibility to ensure the effective operations of the Front Office department on a day-to-day basis. This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager.
Key Responsibilities:
Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
Maintain effective communication, at all times, among the team
Provide reports, as required, for hotel management
Always adhere to all company policies and procedures
Deal with customer complaints in a professional manner
Report any security issues to the hotel manager immediately
Take responsibility for extra management tasks, as required, in the absence of the hotel manager

Benefits:
Career development nationally accredited training opportunities
Discounted Hotel rates nationally and internationally
Meals on duty
Discounted health insurance

Key Skills and Experience:
Excellent interpersonal skills, with the ability to communicate at all levels
Problem solving skills
Ability to manage and exceed customer service standards
Self motivation, initiative and enthusiasm
A high level of personal presentation
Available to work on a seven day a week roster including weekends and public holidays
Full Clean New Zealand Drivers Licence (required)
LCQ Certificate (required)
General Managers Certificate and First Aid Certificates (preferred)
Experience with Opera is an advantage