Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
World Courier. Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.
What you will be doing
this role is responsible for pickup and delivery of shipments for World Courier customers, and related tasks.
Key accountabilities include to;
Pickup and deliver goods as instructed;
Ensure requested supplies are provided to customers;
Double checking and/or recording pieces at time of delivery, collection and transfer;
Ensuring all delivery deadlines are met;
Adhering to road rules and safe driving requirements; and
Any other duties as directed by the Operations Supervisor VIC/TAS or National Operations Manager.
PRIMARYDUTIES AND RESPONSIBILITIES :
Pickup and deliver goods as instructed in a professional and timelymanner.
Ensure requested supplies are provided to customers and assist inpackaging goods to be transported as required.
Maintain a professional, courteous and helpful approach to all WorldCourier customers and consignees to enhance the reputation of the organisation.
Confirm that all required paperwork is completed by shipper/consigneeand provide back to the Operations/Dispatch team to be entered into the WorldStar system.
Record and check all items at time of delivery, collection andtransfer and report back to the Operations/Dispatch team to confirm allrequired particulars.
Use initiative and anticipate problems that may occur with deliveriesand seek innovative solutions to remedy such issues.
Update the Operations/Dispatch team on a regular basis with details ofany issues or delays with deliveries so that customers can be contacted andtimeframes amended (where appropriate).
Undertake regular cleaning and maintenance duties on company signed vehiclesto ensure they remain presentable and in good working order.
Prepare statistical reports on dispatch activities to meetorganisational requirements.
Assist the Operations team to package products during down times.
Effectively collaborate with team members to ensure that the functionis operating effectively and efficiently, while maintaining a harmonious teamenvironment.
Ensure compliance with relevant WH&S legislation and that anyissues are identified and actioned in line with WCA policy.
Work together with the Dispatch and Operations teams to findappropriate resolutions to dispatch matters to ensure ongoing customersatisfaction.
Provide information to all WCA business units to ensure work output iscoordinated in an effective manner.
Contribute to team and organisational wide discussions by sharingideas, experiences and recommendations around improving the effectiveness andefficiency of the business.
Comply with Dispatch and Operations standard operating procedures andpolicies to ensure that the function is demonstrating consistent practicesnationally and is in line with strategic objectives.
Actively promote a culture that values a safe and healthy workplace. Take reasonable care of, and cooperate with actions taken to protect;the health and safety of both yourself and others; and
report all accidents, incidents and hazards to your supervisor as soonas is practicable.
What your background should look like (minimum qualifications)
Strong knowledge of the relevant local metropolitan area
A current driver’s licence
A clean driving history
Experience providing superior customer service
A thorough understanding of freight delivery practices and standards (desirable)
High level of computer literacy; sound working knowledge of Microsoft Office software
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Sound interpersonal and communication skills
Clear written and verbal communication skills
Problems solving skills
Demonstrated ability to work flexibly within tight time schedules and in accordance with variable workload demands
Strong time management and organisational skills
A calm and client focussed approach
Ability to use initiative
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
• Healthcare for associates and eligible dependents, same-sex and domestic partners
• Paid time off, including vacations and holidays
• Paid volunteer time off
• Life insurance and disability protection
• Pet insurance
• Employee Stock Purchase Program
• Retirement benefits and more…
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
About AmerisourceBergen
AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures.
