Director Of Managed Services

Shape the future of service delivery in a business that's entering a new era.Join an iconic New Zealand-born tech company that's shaping the future of enterprise technology.
With world-class products like Jade Platform and Jade ThirdEye, we help businesses punch above their weight on the global stage.
Directly and through partners, we power industry-specific products across 6 continents, 70+ countries and 500+ cities, every minute of every day.As our Director of Managed Services, you'll take the lead on one of our core offerings, driving strategic growth, operational excellence, and a culture of customer-first delivery at scale.Reporting directly to the CEO, you'll oversee a global portfolio of customers, lead a team of 50+ specialists, and ensure our services remain secure, reliable and high performing for both external clients and internal teams.This is a senior leadership role for someone who thinks strategically, executes with confidence, and inspires teams to deliver in a fast-moving, growth environment.Your MissionLead the strategy and execution of our Managed Services business, delivering high-value, high-uptime services our customers trust.Drive innovation and scale, evolving our offerings to meet future demands across infrastructure, apps, networks, data, and security.Support internal operations, ensuring our people are empowered by productive, secure systems and tools.Strengthen customer partnerships, becoming a trusted advisor and strategic partner in their long-term success.Enable team performance, leading a multidisciplinary group of engineers, architects, and service professionals.Ensure business continuity and resilience, balancing risk, performance, and customer experience.What You BringA natural curiosity to learn, confidence to challenge and openness to adaptA default to putting the customer at the heart of the conversation and understanding their world15+ years in IT service delivery, operations, or managed services leadership rolesProven success leading large technical teams and customer-facing servicesDeep understanding of enterprise IT environments, including cloud, on-prem infrastructure, networking, applications, data, and securityExperience driving service transformation and building scalable systems and teamsA leadership style that builds clarity, connection, and performance in equal measuresNice to HaveDegree in Computer Science, Engineering, or Operations ManagementITIL or project management certificationExperience supporting sales, pricing strategy, and service innovationWhy This Role, Why NowWe're growing.
With a strong customer base, a diverse portfolio of technology solutions in market, and a sharp focus on innovation and customer value, now is the perfect time to contribute to our next chapter of growth.This Role Is Your Opportunity ToHave executive-level influence on Jade's directionBuild and lead a critical business unit with real impactJoin a company that's serious about innovation, speed, and customer outcomesWork alongside a leadership team that values bold thinking and empowered executionReady to join Jade?Apply now and help us shape the future of managed services within a business that's building what's next in tech.About JadeJade Software is an iconic New Zealand name in technology and has evolved and grown to support our customers globally with complex technology problem solving, providing products Jade ThirdEye and Jade Platform, and creating data driven solutions.
Our HQ is based in Christchurch, NZ and we have offices in Auckland, Dunedin, Sydney and York, UK.We value and celebrate creating a diverse and inclusive organisation for our people.
We know diversity benefits everyone who comes into contact with our business.
Diversity and Inclusion at Jade means that we celebrate and appreciate all the ways we are different.At Jade our People First culture means we do not stand still with our progressive people initiatives; we have recently improved our employee benefits around our community connect leave, flexi-leave and a highly supportive and generous parental leave scheme.
Our employees and their whànau are provided with health insurance, as well as life and income protection for our people amongst other great benefits.
We are proud at Jade that we have crushed our gender pay gap to 1.9% in 2024.Your application to Jade will be reviewed based on your work experience or skills that you can bring to Jade and not on your cultural background, gender, age, disability, citizenship, religion, sexual orientation or any other aspect which makes you unique.To view a Position Description for this role Position Description - click here
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