As a Digital Support Analyst you’ll be responsible for providing support and problem management of customer facing products and services. You’ll be part of a customer focussed team providing second level support to the Customer Service Centre and the IT service desk through analysis, diagnosis and ultimately resolution of incidents and issues.
Customer Driven is the way of the future and we have a raft of customer facing digital products & solutions to support our aggressive and ambitious customer driven strategy – with more on the way! Our key objective is to deliver best in class customer application support services. Focus will be on:
Troubleshooting and escalation of technical issues – working to resolve issues quickly Working proactively to identify recurring issues and drive problem management for both long- and short-term fixes Support production releases and high availability events off normal business hours Maintain application services 24/7
About you
With solid understanding of how systems and applications fit together you’ll be well versed in identifying errors and implementing solutions. Curious to learn more, you’ll constantly be looking at what’s possible with an agile and flexible way of thinking. With exceptional communication skills you’ll have a drive to succeed and be ready to take on the challenge of a new role!
Always thinking about the customer and the impact we have, key to your success will also include;
Strong track record in supporting complex environments Experience with supporting complex E2E ecommerce solutions including Customer Support issues and incidents AND Store Operational Order fulfilment process. Experience with Cloud SAAS such as Sitecore, Salesforce, SAP or other SAAS and ecommerce solutions such as Amazon Web Services, Alogia. Ability to work in a rostered-On Call After Hours Support environment (24/7)
A great opportunity to take your skills and join a Digital Team at the start of their journey and provide great service to our customers – ensuring that our digital platforms are performing constantly! Apply today
About us
Foodies is a dynamic Kiwi co-operative with a team of 22,000 in a growing network of 300+ stores (PAK’n’SAVE, New World, Four Square, Gilmours and Fresh Collective).
We’re ever-evolving and in the business of making sure New Zealanders get more out of life. We’re passionate about unleashing our people’s potential and building a high performing culture. We need world-class people like you to make it happen.
As an accredited employer we offer a range of benefits as well as the opportunity to develop your career within NZ’s largest retailer.
