About the Company:A complex and dynamic business in Auckland passionate about ensuring a great customer experience at the heart of everything they do.The business focuses on finding innovative ways to meet the needs of all Aucklanders, providing interesting and engaging work with a passionate team aligned with the company mission.Centrally located, offering a collaborative, diverse, and inclusive working environment.Offers WFH flexibility and other benefits.About the Role:Reporting to the Experience Digital Enablement Manager, this is a great opportunity for an intermediate-level Content Designer to join an organization with ambitious growth goals.
The official title is "Digital Content Specialist".The role involves creating excellent customer experiences through compelling digital content and storytelling to facilitate easy customer journeys.Responsibilities include planning, producing, and publishing content across digital channels to drive customer advocacy, simplify digital journeys, and empower customers to access information and services independently.This position combines BAU tasks—such as website content management, stakeholder briefings, and ensuring content meets style, accessibility, and SEO guidelines—with collaboration with Product Owners and UX Designers to shape content for optimal user experience on websites and apps.About You:You are excited about a hybrid role that involves both BAU digital content management and UX writing.You have intermediate experience in creating, producing, and publishing digital content on websites/apps, and shaping copy to optimize customer journeys.You possess CMS experience (e.g., Umbraco), accessibility knowledge, SEO skills, and familiarity with analytics tools.You thrive in a busy digital marketing team, can work autonomously, manage priorities, and have an open-minded, big-picture approach, comfortable with ambiguity.You have excellent communication, project management, and relationship skills, and are adept at working with stakeholders such as Digital Performance Managers, Product Owners, and UX/UI designers.You are positive, collaborative, resilient, well-organized, and eager to grow your career within a world-class team in this challenging and rewarding role.Apply Now!Contact Rachael Evans at 027 253 9342 for a confidential chat.
To apply, you must be a New Zealand citizen, resident, or hold a valid visa to work in New Zealand.
References will be requested at a later stage; do not include them in your application.
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