Deputy Patient Access Manager
Wellington
The Wellington Hospital is the UK's largest independent hospital with over 260 beds and 1000 employees. We have an international reputation for excellence in complex healthcare and have gained four decades of expertise in treating patients from the UK and overseas. We offer a premium service in key areas of healthcare, including: neurosurgery, cardiac care and acute neurological rehabilitation.
HCA Healthcare UK offers ground-breaking innovation, leading the way in complex care. As part of the HCA group, we offer a market-leading benefits package including staff pension, flexible annual leave scheme, full private healthcare, dental insurance and much more. You will also be provided with the opportunity to develop your career and we are committed to helping you achieve this by providing appraisals, mentorship and further training / development opportunities.
Job Description
The Deputy Patient Access Manager (Deputy PAM) reports to the facility Patient Access Manager (PAM). The Deputy PAM is responsible for the day to day operations and administration of the Patient Admin team and to support the PAM in the effective leadership, direction, evaluation and administration of the Patient Administration Departments.
The Deputy PAM will lead, direct, manage and develop operational activities within their team function and always providing a first-class level of service to all customers/patients of the Hospital in addition to internal stakeholders in line with audit requirements.
Salary – COMPETITIVE
Working hours 37.5 per week, Monday – Friday
Duties and Responsibilities
Day to day management of the Patient Admin teamEnsuring strong control and check points within all facilities to allow for successful collection and banking of all treatments/accounts.Cascading targets, setting KPIs and Service Line Agreements to the team and monitoring adherenceEnsure registration of patients meets governing body requirements and the business objectives.Instrumental in Departmental Audit Compliancy in line with corporate and external governing bodiesProvide leadership and support to staff within the Patient Admin Department, its role and objectives within the business.To utilise effectively information technology systems in order to ensure those resources are used effectively.Development of high quality and customer responsive services offered by the Patient Administration Department to maximise revenue capture and contribute to achieving the Hospital’s Business Plan. This includes active contribution to Revenue Cycle and to the overallmanagement of the hospital and its business.
Skills and Experience
Strong IT skillsStrong numeracy skillsExcellent communication skills, both written and verbalManagement experience; 2 years relevant management level professional experienceHealthcare experience desirableAbout the Individual
You will have excellent customer care skills and will be a good team player. You will need to be flexible to respond to the changing needs of the department with the ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
