Debt Management Support

Mo te turanga | About the role

* Permanent Part-time role (20 hours per week).

* Provide support to the Debt Management Officer.

* Assist with the accurate and timely processing of debtor invoices.

* Helping to resolve invoice queries and disputes.

* Assist with the collection of all non- rates debt in an efficient manner.

* Act as a liaison with council staff and debtors so that queries and disputes are resolved in a timely manner.

Mo te tangata | About you

* Excellent communication skills – written and verbal.

* Ability to handle difficult clients and build client relationships.

* Eye for detail – high degree of accuracy when undertaking tasks.

Mo nga pukenga | Qualifications and experience

* Minimum level 3 NCEA or equivalent

* Experience in a Financial service environment.

* Experience across broad roles involving invoicing, credit control and debt collections.

* Familiarity with the legal processes of debt recovery.

* Knowledge of debt collection and privacy laws.

* A Debt Management Qualification or Certification would be desirable.

Mo te tima | About the team

* You would be part of the Financial Accounting and Rates team consisting of 18 employees.

* This role works closely with the Debt Management Officer.

Mo matou | About us

* We work hard to care for the mighty Waikato, so current and future generations will benefit from a healthy environment, strong economy, and vibrant communities.

* Our mahi is as diverse as the region we care for and the people who share it. Our work helps look after our region's water, soil, air, geothermal areas and coasts - so we can all enjoy these precious resources for generations to come.

* Customers sit at the heart of everything we do, and all staff have an important role to play in the delivery of exceptional customer service.

* If you'd like to understand more about what we do, please click here The work we do | Waikato Regional Council.

* By partnering with iwi and working with many others in our communities, our collective kaitiakitanga will make the Waikato region even better.

* Together, we'll create a sustainable future that will make a positive difference to people's lives.

Mo te tuku tono | How to apply

* Applications will be reviewed as they come in and will close on Sunday 27 April 2025.

* For a copy of the role description , please click here.

* If you have any questions about the role, please contact ******

* Please click 'apply' and include your CV & cover letter as a pdf. Apply now!