Cx Technology Consultant

Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About The Role (your Why) The CX Technology Consultant is responsible for analysing, designing, programming, debugging, and modifying enhancements or new products used to deliver Conversational AI solutions, including Agentic AI.
As a member of the Conversational AI team, you will be responsible for providing strategic guidance and advisory to customers on best practice platform management using technologies such as Cognigy, Genesys, Salesforce, and other partner platforms as our portfolio expands.
Our offices are based in Wellington, Auckland, Christchurch, Tauranga, and Hamilton.
We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance.
We therefore leave it to you and the team you join to figure out what works best!
What You'll Do Work with stakeholders to ensure that all solutions are designed, developed, and configured to deliver the intended business value.
Analyse customers' functional and technical business requirements to make recommendations.
Create technical diagrams, solution blueprints, implementation plans, and sales enablement materials.
Develop and enhance the discovery and demo platform for team use, including integrations, and assist in development of rapid prototyping demonstrations.
Design and produce sales materials, including pitch decks and demonstration walkthroughs for customers which include industry-specific use cases.
Work with a wide variety of stakeholders and team members to provide customers with thought leadership around potential improvements or technologies.
Work with product teams as the subject matter expert to relay client feedback and influence roadmap direction.
Facilitate training and coaching to enable other team members, including customers within the scope of projects.
Stay abreast of industry regulations, trends, competitive landscapes, and emerging technologies.
Create and deliver regular updates to stakeholders regarding platform features and functionality.
Work on complex issues where analysis and in-depth evaluation of variable factors are considered.
Adhere to budgets, schedules, work plans, and performance requirements and escalate as required.
Build and manage customer relationships effectively.
Communicate technical information clearly across various levels.
Deliver presentations that convey technical information effectively.
We are a pretty agile company, and are keen to respond to customer, technology, and internal stakeholders' changing requirements, which can mean evolving roles to meet those needs.
What You'll Bring Required experience: Experience with Conversational AI platforms.
3+ years' development experience.
Proficient with modern DevOps tools and utilities.
Strong financial management practices with a clear understanding of the relationship between costs, utilization, and project revenue.
Business acumen.
Nice to have: Key vendor product knowledge (Cognigy).
Knowledge of competing product offerings.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand's largest suppliers of IT professional services.
We maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.
Our people give Datacom its unique culture and energy.
We care about our people and offer perks such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses.
You'll have opportunities to learn, develop your career, connect, and be your true self at work.
Your contributions will be recognized and valued in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia's and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, providing you with interesting new challenges and opportunities.
We aim to be an inclusive and welcoming workplace for everyone, taking steps to make our environment fun, friendly, and supportive.
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