Job Description
What you will do
In this role you will provide support to the team and management of the Service Delivery Centre. The role is responsible for ensuring customer service solutions are delivered, measured and reported and all opportunities are acted on to achieve the highest standard of shared service delivery.
What we need
We are seeking a person with experience of delivering a high level of customer service. You have excellent administrative knowledge which covers a range of support functions and you are a great on the job trainer. Prior experience of supervising a team is essential.
Being an exceptional communicator with strong interpersonal skills you can build and maintain strong working relationship across a diverse range of people. As a seasoned administrator you have strong computer skills, in particular you are fully conversant with the Microsoft Office Suite, any exposure to SAP is a definite advantage.
Who we are
The Service Centre is the “front office” of the Defence Shared Services and acts to give personal service to NZDF customers, provides accessible and timely responses to requests for service and acts as a conduit to the Defence Shared Services National Service Centre and is the key point-of-contact between these groups and operational commanders, output owners and business owners to ensure effective delivery of Base support unit functions to operational commanders and other users. This may at times include 24/7 delivery considerations.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:
Great benefits for you and your family;
Discounts Handbook for selected retail, entertainment and service providers;
Flexible working environment and positive culture;
Variety, challenge and a chance to influence.
How to Apply
To view the Position Description and to Apply Online please visit our Defence Careers website, or use the links on this page.
Please note:If you are an existing NZDF employee (excluding contractors) you must apply through our Internal Vacancies site, via the HR Toolkit.
Applications close onThursday 28 November 2019.
Please note:Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
most preferably a NZ citizen, whohas resided in this country continuouslyfor at least the lastfive years, OR
is a citizen of,and/or has resided continuouslyin one or more of the following countries for the lastfive years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA);andhas a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.
If you do not meet these minimum criteria, we will not be able to accept your application.
