Customer Support Representative

Job Description: We are looking for a part-time Customer Support Representative to join our team at Pushpay Holdings in Christchurch, Canterbury, NZ. As an Associate Level position, we are seeking an individual with at least 4 years of experience in customer support roles. Responsibilities:- Provide exceptional customer support via phone, email, and chat channels- Assist customers with inquiries, issues, and technical questions related to our products and services- Troubleshoot and resolve customer concerns in a timely and professional manner- Escalate technical issues to the appropriate team members for resolution- Maintain accurate and detailed records of customer interactions- Collaborate with cross-functional teams to improve customer experience- Stay up-to-date on product updates and changes to better assist customers Requirements:- High school diploma or equivalent; Bachelor's degree preferred- 4+ years of experience in customer support or related field- Energetic and driven personality traits- Strong emotional intelligence and leadership skills- Excellent communication and problem-solving abilities- Ability to work in a fast-paced environment and handle multiple tasks simultaneously- Proficient in Microsoft Office suite and CRM software- Willingness to learn and adapt to new technologies and processes Benefits:- Paid sick leave- Parental leave- Profit sharing opportunities- Opportunities for growth and development within the company Working Environment:At Pushpay Holdings, we pride ourselves on being a company that transcends borders, promoting collaboration on a global scale. Our diverse team values innovation, teamwork, and a supportive work environment. Equal Opportunity Statement:Pushpay Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to diversity and inclusion in all aspects of our business. Deadline to Apply: March 17, 2024 If you meet the requirements and are interested in becoming a part of our dynamic team, we encourage you to apply for the Customer Support Representative position at Pushpay Holdings.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.