Customer Support Assistant - Remote Work

Rocket Lab is seeking a reliable and resilient Customer Support Assistant to join our remote team in Dunedin, Otago, NZ. This part-time Associate Level position requires a minimum of 2 years of experience in a customer support role. Responsibilities:- Providing excellent customer service via phone, email, and chat- Managing customer inquiries and resolving issues in a timely manner- Assisting with order processing and tracking shipments- Collaborating with internal teams to address customer needs and escalations- Maintaining accurate customer records and documentation- Supporting marketing and sales initiatives by promoting products and services to customers- Generating reports on customer feedback and trends for management review Requirements:- Excellent communication and interpersonal skills- Strong project management abilities- Persuasive and customer-focused approach- Detail-oriented and organized- Ability to work independently and prioritize tasks effectively- Proficiency in using CRM software and Microsoft Office- High school diploma or equivalent required; Associate's degree preferred Benefits:- Dental insurance- Profit sharing- Paid sick leave Working Environment:At Rocket Lab, we provide a flexible environment that adapts to change with speed and efficiency. Our remote team structure allows for collaboration and communication across different time zones, enabling us to deliver exceptional customer support regardless of location. Deadline to apply: ******** Equal Opportunity Statement:Rocket Lab is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.