Deliver business value through Right and Fast partnership
At Honeywell, we are driven to create teams with a mix of styles, thinking and people – because we know that keeps us at the cutting edge of innovation. Our employees collaborate to turn bright ideas into real-life solutions that positively affect the world in which we live. Using innovative technologies that make our world cleaner and more sustainable, secure, connected, energy-efficient and productive, Honeywell is committed to delivering big results in everything we make and do.
We are looking for a professional and full-fledgedIT End User Support Specialistwithstronginterpersonal skillsanda high level of independency,to join our team in Auckland.
Position Summary
In this role, you will provide IT Site and End User support covering a multitude of devices and Infrastructure components across New Zealand either in an onsite capacity or remotely. This role is a part of our Pacific IT End User Support team that services our internal end-users on IT set-up, user training, IT trouble-shooting, PC configuration and much more.
Key Responsibilities
·Support Microsoft Operating Systems and desktop applications.
·Effectively manage Incidents and Requests utilising the Honeywell ITSM application.
·Actions to include timely response, work order status updates, and closure of all Incidents and Requests in accordance with established performance criteria.
·Fault finding and troubleshooting of both PC and Printer hardware and software.
·Determining best course of action during infrastructure and/or user data recovery situations.
·Clean systems of virus/Spyware infections.
·Prepare new / replacement laptops/desktops for end users, using Honeywell image including transfer of user’s data between old and new units.
·Setup Mobility devices for users, (Smartphones and Tablets)
·Manage desktop patch management for the assigned locations.
·Adhere to Helpdesk Support Ticket Logging processes and procedures.
·as required (Cisco switches and structured cabling system)
·Assist the Network and Connectivity team with the support of telephony systems as
·required. (Avaya PABX / Lync Enterprise Voice SBAs)
·Assist the Application Hosting team with the support of local servers as required.
·Other Relevant business-related tasks as assigned by the IT Leader - Pacific.
You must have
·IT Diploma or Degree
·Experience with SharePoint and Microsoft Suite
·Experience in root cause analysis and technical diagnostics
·ITIL Knowledge/ Certification
·Six Sigma/Kaizen/CI Knowledge/Certification preferred
·Server, Desktop, IT Infrastructure and Application Support
·Conveys information with clarity, ensuring messages are understood across diverse, global teams
·Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision
We value
Honeywell offers an inclusive, flexible and supportive culture, with merit-based pay for performance, along with ongoing training and development opportunities for those that have the desire to succeed.
Consistent track record in a project engineering capacity involved in the delivery of technology-based products and especially IP connected systems, as well as previous exposure to a site-based construction environment. You will be able to work with minimum supervision and have an excellent dedication to customer satisfaction and the capacity to deliver against multiple objectives. You will be able to identify technical solutions to customer’s business needs, and actively develop the relationship.
Where will your visions lead you?
Honeywell is an equal opportunity employer that supports a diverse workforce
