Customer Success Specialist

Job Description: Unleashed Software is looking for a part-time Customer Success Specialist to join our team in Christchurch, Canterbury, NZ. As an Entry Level position, we are seeking individuals with at least 1 year of experience in customer service or a related field. The ideal candidate will be passionate about delivering exceptional customer service and will be reliable in their commitment to helping our customers succeed. Responsibilities:- Communicate with customers via phone, email, and chat to understand their needs and provide solutions- Assist customers with onboarding, training, and troubleshooting of our software platform- Collaborate with internal teams to escalate and resolve customer issues in a timely manner- Proactively reach out to customers to ensure they are satisfied with our services and address any concerns- Help develop and implement processes to improve customer satisfaction and retention- Maintain accurate records of customer interactions and feedback Requirements:- Passionate about providing excellent customer service- Reliable and committed to meeting customer needs- Strong people management skills with the ability to work well in a team- Ability to communicate effectively with customers and internal teams- Willingness to learn and adapt to new technologies and processes Benefits:- Relocation allowance for out-of-town candidates- Travel opportunities for training and conferences- Life insurance coverage for employees- Opportunity to flourish in a culture that embraces change and responds resiliently Equal Opportunity Statement:Unleashed Software is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected category. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Deadline to Apply: March 17, 2024 If you are passionate about helping customers succeed and possess the required skills and qualities, we invite you to apply for the Customer Success Specialist position at Unleashed Software.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.