Customer Success Representative

Job Description: Code Avengers, a leading online learning platform based in Christchurch, Canterbury, NZ, is seeking a part-time Customer Success Representative to join our team. As an Associate Level position, we require a candidate with at least 3 years of experience in customer service or a related field. Responsibilities:- Manage customer inquiries and provide timely and accurate responses via email, chat, or phone- Build and maintain strong relationships with customers to ensure a positive experience- Conduct research on customer needs and preferences to improve our services- Assist in the onboarding process for new customers and provide ongoing support- Collaborate with the sales and marketing teams to drive customer retention and satisfaction- Proactively identify opportunities to upsell or cross-sell additional products or services to customers Requirements:- Adaptable and able to thrive in a fast-paced environment- Passionate about delivering excellent customer service- Strong planning and organizational skills- Ability to conduct thorough research to understand customer needs- Excellent communication skills, both written and verbal- Proficiency in Microsoft Office and CRM software- Bachelor's degree in business or a related field preferred Benefits:- Gym membership- Vision insurance- Relocation allowance Working Environment:Joining Code Avengers means being part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to empowering learners worldwide through our innovative online learning platform. Equal Opportunity Statement:Code Avengers is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply. Deadline to Apply: ******** If you meet the requirements and are excited to join a dynamic team dedicated to customer success, we encourage you to apply for the Customer Success Representative position at Code Avengers.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.