Customer Success Manager – Maternity Cover

Details of the offer

Step Into Success: Customer Success Manager (CSM) – Maternity Cover Location: Milford, Auckland, New Zealand Contract: Fixed-term (6–9 months) from March 2025NOTE: PLEASE DO NOT APPLY FOR THIS ROLE IF YOU REQUIRE VISA SPONSORSHIP OR LIVE OUTSIDE OF AUCKLAND NEWZEALANDAbout MageBinaryAt MageBinary, we're not just an eCommerce agency – we're a team driven by passion, creativity, and our values.
We believe in doing things differently, prioritising values over competency (though competency matters too!).
For us, it's all about working with the right people to create incredible outcomes for our clients.Our values guide everything we do:We touch it, we own it: Accountability is non-negotiable.No bosses, only leaders: Leadership and initiative are what make us thrive.Dreams are real: We solve problems with relentless energy and ambition.Love creates obsessions: We don't settle for ticking boxes – we aim to truly solve the problem.With a vibrant team, cutting-edge projects, and a commitment to delivering excellence, MageBinary is an incredible place to make your mark.Your Role in the TeamWe're looking for a Customer Success Manager (CSM) to step in for a 6–9 month maternity cover, with potential to grow into a permanent role if the opportunity arises.
This is more than a role – it's a chance to lead relationships, create impact, and drive results.You'll be the vital link between our clients and development team, ensuring seamless communication, strong relationships, and outstanding outcomes.
Whether it's managing projects or fostering trust with clients, your role is central to keeping MageBinary thriving.What You'll Be DoingBe the Client Champion: Build meaningful relationships with clients, anticipate challenges, and keep communication flowing.Own the Process: Manage client tickets, prioritise deliverables, and ensure we meet deadlines with high standards.Foster Collaboration: Host regular WIPs and roadmap reviews, ensuring everyone's aligned and engaged.Problem-Solving Extraordinaire: Work with developers to overcome blockers and deliver solutions that truly matter.Stay Organised: Keep documentation, reports, and processes streamlined and accurate.Drive Improvement: Spot opportunities for growth and help refine how we work – your voice matters here.What Makes You Our Perfect Fit?We're looking for someone who embodies our values and thrives in a fast-paced, dynamic environment.People-Centric: You love working with people and building trust.Cool Under Pressure: Juggling priorities is your strength, and you stay composed no matter what.Experienced in Client Success or Project Management: You've been in a similar role and know how to problem-solve and deliver results.Proactive and Motivated: You take initiative, inspire confidence, and lead by example.An Excellent Communicator: You're clear, confident, and collaborative in how you connect with others.Technical and Experience RequirementsTo thrive in this role, you'll need:Experience with JIRA, Asana, or similarExperience working with Agile methodologies.Proven experience as a Customer Success Manager, Account Manager, Project Manager, or similar.A solid background in the eCommerce field.Previous experience in an agency or SaaS environment.A track record of creating and maintaining detailed reports for KPIs, project planning, or similar.The mindset to embrace challenges and bring a can-do attitude!Why MageBinary?At MageBinary, we thrive on more than just delivering great work – we thrive on working with great people.
When you join us, you'll experience:A Values-Driven Culture: We live by what we believe – no exceptions.An Incredible Team: Work with passionate, supportive people who genuinely care.Flexibility: Life happens – we work with you to ensure balance.Opportunities to Learn and Grow: Whether temporary or permanent, this is a role where you'll make an impact and develop new skills.A Fun, Positive Environment: We work hard, but we also laugh a lot.How to ApplyThink you're the right fit?
We'd love to hear from you!
Send us your resume and a short, punchy cover letter telling us why you're perfect for this role to ****** or hit apply.
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