Customer Success Associate - Work From Home

Silver Fern Farms is seeking a part-time Customer Success Associate to join our team in Dunedin, Otago. This is a remote position that offers the flexibility to work from home. As a Customer Success Associate, you will be responsible for managing relationships with our customers to ensure their satisfaction and long-term success. This includes onboarding new customers, providing product demonstrations, troubleshooting issues, and addressing customer inquiries in a timely and professional manner. You will also work closely with our sales and marketing teams to drive customer engagement and retention. Responsibilities:- Serve as the primary point of contact for customers, addressing their needs and concerns- Onboard new customers and provide product demonstrations and training sessions- Proactively engage with customers to promote product adoption and usage- Troubleshoot technical issues and escalate to the appropriate teams when necessary- Maintain accurate records of customer interactions and follow-up actions- Collaborate with sales and marketing teams to identify opportunities for upsell and cross-sell- Monitor customer satisfaction metrics and implement strategies to improve customer experience- Stay up-to-date on industry trends and best practices in customer success Requirements:- 4+ years of experience in customer success, account management, or a related field- Strong presentation and communication skills- Ability to work independently and prioritize tasks effectively- Hardworking and adaptable with a customer-centric mindset- Experience with CRM software and customer support tools- Bachelor's degree in business, marketing, or a related field is preferred Benefits:- Employee discounts on Silver Fern Farms products- Disability insurance coverage- Parental leave for new parents- Opportunities for professional growth and development At Silver Fern Farms, we are committed to creating a diverse and inclusive working environment. We encourage individuals of all backgrounds to apply for this position. We are an equal opportunity employer. If you are passionate about customer success and thrive in a remote work setting, we would love to hear from you. The deadline to apply for this position is March 17, 2024. Join us in cultivating leaders who foster inclusivity and mentorship.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.