Customer Services Representative

Delivering Solutions Customer Services Representative The Company DB Schenker is a globally integrated Transport and Logistics company providing international air and sea freight forwarding services together with national logistics solutions across New Zealand and the globe About DB Schenker At DB Schenker you are part of a global logistics network that connects the world A network that allows you to shape your career by encouraging you to contribute and truly make a difference With more than 76 000 colleagues worldwide we welcome diversity and thrive on individual backgrounds perspectives and skills Together as one team we are Here to move The Role We are looking for an experienced Customer Services Representative to join our friendly team in Christchurch Position Summary The key responsibility of this role is the control over all Customer Service related activities to deal with and resolve customer complaints in conjunction with operations and or sales departments Key Responsibilities Manages the incoming outgoing phone and email enquiries from customers Takes responsibility for providing excellent Customer Service Emails selected clients daily and weekly reports as required Ensures creditor invoices are ready for accounts to meet monthly deadlines Ensures weekly billing information is completed and meets weekly deadlines Competencies and Skills Required Previous experience in Freight Forwarding or Supply Chain industry Has the ability to communicate effectively at all levels Has sound typing skills Has the ability to learn quickly Has intermediate level skills in Microsoft Word Outlook and Excel Has sound organisational skills To be considered for this position you must have valid rights to work and live in New Zealand Please visit us at www dbschenker co nz