Customer Services Representative

LET'S FRAME THIS FOR YOU:

As a Customer Service Representative at CARTERS Westport, you'll be service superstar known for your impressive administration skills, initiative and willingness to lend a hand. No two days are the same at our branch so you'll be quick to change pace and thrive on the potential to continually learn and develop your skills. This fixed term, part time role is predominately based at our trade counter with an all-rounder approach to service and advice. You'll have a range of duties - so expect to:
Provide advice to our trade customers both face to face and over the phone
Identify products quickly and efficiently
Process sales documentation
Arrange quotes/pricing information for new and existing customers
Maintain showroom stock levels, identify gaps from store shelves & update product displays
Work closely with other areas of the business including the yard, despatch and inventory
KEEN TO NAIL THIS?
The foundations to this role will see you demonstrating the below skill set:
Happy to work in a part time role with the following hours: Mon-Fri 9am-2pm & every third Saturday 8am-12.30pm
People skills, people skills, people skills! With a genuine interest in talking to customers, building relationships, providing information and solving problems
Confidence using a computer and learning a new system
Possible retail background with an understanding of how a showroom environment works
Industry or building supply product knowledge would be advantageous, but not essential
The ability to learn new things and willingness to develop further
Efficiency is key aswell as being a hands-on person, able to help out with some heavy lifting and assist in other areas when busy
WE WILL LOOK AFTER YOU TOO:
If you're wanting a partnership that's built on genuine trust and desire to grow together, this could be the opportunity for you. Aswell as a positive, supportive, professional work environment, we also offer:
A competitive remuneration package
Company Buying Privileges across CARTERS Stores
7.5% Benefits Plan which includes Superannuation, Death & Disability Insurance, Southern Cross Medical Insurance not to mention a voluntary savings scheme!