Customer Service Team Member - The Warehouse Northlands

Job Description

You enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging in hard to get things done. You’re someone who likes working and sparking conversations with customers, and ensuring their experience is exceptional means the world to you.
Hours are:
Saturday 4:30pm - 12:30am
Sunday 5.00pm-12.30am
Qualifications

0 - 3 years experience in retail, hospitality or a customer facing role
Excellent Communication Skills
Positive, can-do attitude
Capable of undertaking heavy lifting, climbing ladders and being on your feet for long periods of time

Additional Information

Deliver an excellent standard of customer service to both internal and external customers, ensuring a positive and professional attitude to work
Understand the value of creating memorable and meaningful experiences for our customers
Understand the layout of the department, including knowledge of where specific products are shelved
Proactively interact with the customer to identify the appropriate products to meet their needs
Follow all customer service policies, including appropriate and efficient escalation of enquiries and/or complaints
Possess in-depth knowledge of the product catalogue in specialist area, offering advice to customers where necessary
Run exciting promotions to engage customers
Demonstrate you are a team player by communicating effectively with others and supporting in any other duties instructed by the Store Manager
Ensure processes are followed explicitly and company guidelines are upheld at all stages of the customer experience
Maintain work area to an excellent standard, ensuring it is presentable and functional
Be passionate about helping customers, to drive sales