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Customer Service Team Leader - Christchurch

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New Zealand Post

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Details of the offer

This role is responsible for leading the customer service team, monitoring performance, identifying trends and acting to improve results.
Key to this role is people management. You'll have a strong focus on continuous improvement in service quality, and Health and Safety. You'll be leading general administration, customer service, claims & damages to achieve optimum branch performance.
What are we looking for?
Available to work Monday – Friday 7.45am to 4.15pm & Saturdays as requried.
Able to lead a team in a busy customer service environment
IT savvy
Has resilience and a strong customer services background
Desirable – freight & logistics industry, but not essential
Why join us?
Alongside the opportunity to work with an outstanding team, ourpermanent employeesenjoy a wide variety of benefits including:
Access to discounted health insurance plans for you and your family
Opportunity to join Marram for special rates on fantastic holiday home accommodation around New Zealand
Reduced banking service fees, rates and packages through our partners
An Employee Assistance programme to support you when you need it
Staff discounts in conjunction with our business partners
Opportunities to advance a career within NZ Post
Your opportunity could start right here. Apply now!

Please note: All applicants will be required to provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.