We are currently seeking a reliable and motivated individual to join our team as a Customer Services Representative in Queenstown, New Zealand. This is a full time role of 40 hours per week. Salary of between $25 to $30 per hour depending on skill set and experience.
We are seeking a friendly, detail-oriented, and proactive Customer Service Representative to join our growing team. As the first point of contact for customers, you will play a vital role in ensuring a positive experience by addressing inquiries, resolving issues, and providing updates related to parcel deliveries and logistics services.
Responsibilities:
* Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
* Track shipments and provide delivery updates or issue resolutions.
* Assist with booking courier pickups and processing shipping requests.
* Handle customer complaints and escalate issues as needed to the appropriate departments.
* Maintain accurate records of customer interactions and transactions in the system.
* Collaborate with operations and dispatch teams to ensure timely and effective service.
* Provide product and service information to current and potential customers.
* Identify and suggest process improvements to enhance the customer experience.
Requirements:
* Minimum previous experience in customer service within the logistics, courier, postal or transportation industry of 2 or more years is required.
* Strong organizational skills with the ability to plan and prioritize deliveries effectively.
* Ability to work independently with minimal supervision, while also being a team player.
* Good customer service skills with a friendly and professional demeanor.
* Attention to detail and accuracy in record-keeping.
* Familiarity with GPS navigation systems and mobile communication devices.
Preferred Qualifications:
* No formal qualification required.
We offer competitive compensation, and as a valued member of our team, you will have the opportunity to grow professionally and make a significant impact on our operations.
If you are a motivated and skilled individual looking for a rewarding career, we would love to hear from you. Apply today by submitting your resume and a brief cover letter detailing your relevant experience.
Job Types: Full-time, Permanent
Pay: $25.00 – $30.00 per hour
Benefits:
* Visa sponsorship
Schedule:
* 8 hour shift
Experience:
* Customer Service within the courier/postal/logistics: 2 years (Required)
Licence/Certification:
* proof of residency of citizenship of NZ (Required)
Work Location: In person
Application Deadline: 05/05/2025
Expected Start Date: 21/04/2025
