Customer Service Representative

SS Imports Ltd (Home of HVAC Products) Auckland, Auckland, New ZealandCompany DescriptionSS Imports Ltd (Home of HVAC Products) is a leading provider of innovative and comprehensive HVAC solutions based in Auckland and Tauranga.
The company focuses on enhancing comfort and sustainability for homes and businesses through its range of products.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at SS Imports Ltd.
The Customer Service Representative will be responsible for providing support, ensuring customer satisfaction, and delivering excellent customer service on a day-to-day basis in Auckland.Build and maintain internal relationships with procurement and demand management teams.
Ensure safe practices in all operational areas and comply with the Health & Safety policies and procedures.QualificationsCustomer Service Representatives, Customer Support, and Customer Satisfaction skillsExperience in delivering excellent Customer Service and enhancing Customer ExperienceStrong communication and interpersonal skillsAbility to prioritize and manage time effectivelyProblem-solving and conflict resolution abilitiesProficiency in CRM systemsPrevious experience in the HVAC industry is a plusHigh school diploma or equivalent required, Bachelor's degree preferredSeniority levelEntry levelEmployment typeFull-timeIndustriesHVAC and Refrigeration Equipment Manufacturing
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