Customer Service Representative - Dunedin

This role is prompt at responding to all originator, shareholder, and customer phone calls and email communication, providing superior customer service, sales, credit, and system support. Customers are at the centre of everything we do, this role has a special connection with our customers that no other team in the National Office has, connecting our wider teams to customers and originators. Just some of the things you're responsible for: Promptly respond to a large number of phone and email enquiries Identify originator and customer needs through effective listening skills and achieve customer satisfaction Build and sustainable trusted relationships and with customers, originators, and shareholders Work within our systems to accurately details customer interactions Work towards personal and team KPIs which tie into MTF KPIs Provide solutions and support to MTF Finance originators and customers Take ownership of each call until any issues are resolved Identify opportunities for improvement Provide customer solutions or escalate as required Maintain excellent originator/customer company relations Provide training back up to new originator/staff members Ensure compliance with relevant legislation You'll need to have: Outstanding customer service skills, being able to build and sustain trustworthy relationships with customers, originators, and shareholders Excellent written and oral communication both on the phone and email communication The ability to remain calm when challenged or under pressure Able to work collaboratively with customers and stakeholders, and within a team Ability to multi-task, prioritise and manage time effectively to ensure you're meeting customer, originator, and shareholder needs Able to adapt and respond to different types of characters to ensure you're getting and providing the correct information for each interaction What you'll receive in return: We share our success with our team - our incentive schemes are based on both individual and business outcomes We're an iconic New Zealand business that is on a mission to be New Zealand's favourite finance company A supportive and vibrant culture where our people work together to deliver on our commitments Plenty of development opportunities, coaching and support Applications will close when we find the right person! If you think this is the role for you and MTF Finance is the place you want to be, get in touch today. Candidates must possess a New Zealand driver licence and the legal right to full-time work in New Zealand. Any offer of employment is subject to clear reference checks, credit reporting and police record checks. Be advised that only those candidates shortlisted will be contacted. #J-18808-Ljbffr