Customer Service Representative

Who we are
We’re on a mission to reinvent the way homes, cities and communities are powered. Our people are creating a new energy future where power will flow through brilliant infrastructure, smart technology and clever systems. Our customers tell us they want safe, reliable and affordable energy systems that empower them with choice and control.Solar, next-gen batteries and other energy technologies will all play a part. We need the best and the brightest to capitalise on the convergence of technology, sustainability and customer focus that forms the basis of our strategy. We’ve done great things already, join us and help us do even more.We’ve done great things already, join us and help us do even more.
About the role
As a part of our Welcome Centre team, you will provide exceptional customer service on behalf of our retail customers, ensuring resolution are found for all metering requests, queries and any disputes that come through as dealt with in timely manner. Your day will be filled with managing queries such as scheduling dates, appointments and ensuring all coordination is being carried out for successful field visits. In addition, you support and challenge work processes/procedures across business units and recommend improvements to customer experience and team where needed.
* Please note this is a fixed term role until 30 December 2020
Who we are looking for?
You’ll bring some previous customer service or call centre experience. You’re a great communicator and have the ability to communicate effectively with both internal and external customers. You will also bring have the following -
• Ability to handle customer complaints
• Strong computer skills - Word and Excel
• Attention to detail and accuracy in processing documentation
• Personal resilience, positivity and enthusiasm
This is an opportunity to join and lead a positive and hardworking team. You will enjoy ensuring that good fun and hard work go hand in hand. You understand the value of internal relationships and enjoy leading a fast-paced, experienced team.