Customer Service Rep Bike - Torpedo7 Albany

JOB DESCRIPTIONCompany Description

Part of The Warehouse Group family of brands since 2013, Torpedo7 has 23 stores nationwide, as well as an online retail site, with offerings as diverse as Bike, Snow, Moto, Outdoor, Water sports and clothing.
We live and breathe outdoor sports, and we’re passionate about helping our customers do the same. Because our people use our products themselves, we pride ourselves on being able to help customers choose exactly the right gear – and saying ‘see you out there’.
Job Description

At Torpedo7 the work comes easy when you love what you do. We are so passionate about the gear we sell that you will see us out there on the track, trails and anywhere an outdoor adventure is to be had.
As an In-Store Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers in store. We offer awesome products and we know our customers purchase from us because we also offer them expert service.
In this role you will be the liaison between customer and bike mechanic, providing support to the bike lead and the Bike Workshop in general, liaising and going through the bike intake process with customers. You will typically be the first touch point in our store for customers.
You will also be selling bikes and assisting with bike tasks such as safety checks, tyre changes, bike fitting and service recommendations. A passion and knowledge of bikes is important in this role!!
This role will be for 40 hours per week.
Qualifications

Ideally you will have:
A good understanding and passion for bikes
Demonstratable knowledge of bike parts and their basic mechanical functions
Confidence with computers
Excellent communication and customer service skills
Ability to problem solve and think laterally
The ability to work under pressure, sell and use your initiative
Additional Information

Our passionate people enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits. They also know that Torpedo7 is committed to developing its talent, which allows for a wide scope of amazing opportunities as the business continues to grow. We are also part of The Warehouse Group, meaning there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry.
We’ll See You Out There!
**Applicants must have the right to work in New Zealand