Sgcarmart Quotz is the leading online car auction platform in Singapore. We help motorists achieve the highest possible selling price for their cars via our efficient online bidding system, with a network of over 500 dealers.Sgcarmart Quotz is a subsidiary of Sgcarmart, Singapore's top-ranked automotive website with more than 2.6 million visitors every month – offering the largest and most comprehensive database of new and used cars for sale.THE ROLEThe Customer Service Officer is responsible for answering phone calls, attending to our walk-in customers, guiding customers through our car auction procedures, and addressing their enquiries and feedback. He/she will also be tasked with performing administrative duties such as updating customer records, conducting documentation checks and verifications, and being the main liaison officer between our customers and car dealers.As this is a customer-facing role, the ideal candidate should possess great interpersonal and communication skills and be able to demonstrate excellent customer service. No experience in the automotive industry is required as on-the-job training will be provided, but a high willingness to learn will ensure you succeed in the job.RESPONSIBILITIES· Conduct inbound/outbound sales calls from leads generated· Attend to customers' enquiries, and feedback on our services via phone calls, emails, and text messages· Manage customer relationships via timely follow-ups· Work closely with Team Lead to develop and implement sales and service strategies to achieve monthly targets· Guide customers/dealers through the procedures of selling/purchasing vehicles· Arrange for payments and ensure seamless and timely collection of vehicles· Liaise with customers and dealers for documentation checks and follow-ups· Other ad-hoc tasks assigned by Reporting Officer/ManagementREQUIREMENTS· 'N' Level/'O' Level/Nitec/Diploma holders welcome to apply· Proficient in Microsoft Excel and Word· Good interpersonal and communication skills· Proactive and willing to learn· Must be a team player but also able to work independentlyOTHER INFORMATIONYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Do you have customer service experience?Are you available to work on weekends or public holidays?Sgcarmart is Singapore's #1 car platform. With over 30,000 listings, it offers the largest database of new and used cars, with an average of 10 cars sold every hour, helping to drive approximately 70% of all second-hand car transactions in Singapore.The platform receives more than 1.6 million users every month, offering the highest level of support for drivers with its suite of value-added car ownership & transactional services. It also has a large automotive following across social platforms in Singapore with more than 180,000+ highly engaged followers across Facebook, Instagram, TikTok and YouTube.Sgcarmart is Southeast Asia's most profitable car site with a blended penetration rate of 60% in the customer segments it serves. The award-winning company is a subsidiary of the Toyota Group.Sgcarmart is Singapore's #1 car platform. With over 30,000 listings, it offers the largest database of new and used cars, with an average of 10 cars sold every hour, helping to drive approximately 70% of all second-hand car transactions in Singapore.The platform receives more than 1.6 million users every month, offering the highest level of support for drivers with its suite of value-added car ownership & transactional services. It also has a large automotive following across social platforms in Singapore with more than 180,000+ highly engaged followers across Facebook, Instagram, TikTok and YouTube.Sgcarmart is Southeast Asia's most profitable car site with a blended penetration rate of 60% in the customer segments it serves. The award-winning company is a subsidiary of the Toyota Group.Don't provide your bank or credit card details when applying for jobs.What can I earn as a Customer Service Representative#J-18808-Ljbffr
