Customer Service Officer

At ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, we are united in striving to consistently provide unbeatable outcomes for our customers, while continuing to evolve with changing customer needs, regulations and technologies.
We currently have an opportunity for a Customer Service Officer to join our LynnMall Branch.
As a Customer Service Officer, you will be dealing with a broad range of banking queries and requests. You will be given the tools to support and educate our customers on the various banking solutions and options available to them, constantly going above and beyond.
We are looking for applicants who are able to build strong relationships, can think on their feet, are passionate about providing a great experience, and who have an affiliation with digital channels. You will need to be confident asking the right questions, tailoring personalised solutions for customers, and educating them on making their banking easier. Due to customer requirements, the ability to speak Mandarin is essential.
As the vacancy is located within a key site for ASB, offering a 7-day service, our successful applicants will have the flexibility to work over a fully rotational roster, which will include weekends.
At ASB, we are committed to providing opportunities for our team members to grow and develop their capabilities and provide excellent training and development to ensure your initial and on-going success. We offer a diverse and inclusive environment where we are united as one team, fostering a culture where people are engaged, passionate and enjoy working together to accelerate financial progress for all New Zealanders.
So what are you waiting for? Submit your interest today!