Customer Service Consultant - Graduate Position

SMAART Recruitment is proud to be partnering with one of the worlds leading Contractor Management Software companies. Due to expansion in the APAC region now seek the services of 2 fresh-faced, outgoing and driven Graduates who want to progress and start their careers in business development and customer service.

Based in the heart of Sydney CBD, as a Business Development and Customer Service Associate, you will be liaising with a variety of different clients, industries and markets. You will be the first point of contact for all questions, be it capabilities of the software, general questions or inquiries that need to be lodged.

Primary Duties & Responsibilities include:
Proactively service and support contractor/supplier clients.
Conduct training on products via phone, web-based and face-to-face meetings.
Participate in the implementation of sales and marketing projects.
Field incoming calls, handle contractor customer inquiries and troubleshoot problems.
Handle client account management functions, including invoicing and collections.
Proactively analyse customer service processes and bring forth ideas for continuous improvement.

To be considered for this position:
Bachelor's degree from an accredited university and/or equivalent work experience.
Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
Demonstrated leadership skills
Exceptional verbal and written communication skills
Excellent presentation skills
Solid analytical and problem-solving ability

In return, you will receive full training on the product and on-going support as the company grows. Being a rapidly growing office here in Sydney, there will be plenty of opportunities to progress your career in the near future.

Team building events, a global Christmas party, snacks and lunches and travel are all some of the perks this company provides to their staff.

So if you are ready to work with a cutting-edge company, who will offer not only career progression but a fun and friendly work environment send your resume via the ''Apply'' now button. Or for a confidential discussion please contact Will McPhee on 02 8346 6729.

**SMAART Recruitment is an equal opportunity provider and value difference and diversity*