Who are we?Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way that is both ethical and sustainable. As a leader in the outdoor retail space, we have a responsibility to protect and preserve our wild places, and we take that responsibility very seriously. When all is said and done, we are adventurers - and our goal is to facilitate adventure for as many people as we possibly can. You can read more about our history, design philosophy, ethics and environmental policies on our website.Who are we looking for?We are seeking a passionate, skilled and confident professional to join our Christchurch team. Macpac team members are:Adventure lovers, who are happiest when embracing the great outdoors.Eco-warriors, who walk the talk when it comes to sustainability.Experts, who love sharing their knowledge.Team players, who understand that a good team is greater than the sum of its parts.About the jobResponsible for answering customer enquiries via calls, emails, and webchat; our customer care consultants are responsible for providing instantaneous, friendly and efficient customer service so our customers can make the most of their outdoor adventures.· Full time opportunity + super· A vibrant, team orientated culture where we embrace and encourage new ideas Staff discounts across Macpac and Supercheap Auto.· Great benefits via the "Perks Program" - corporate rates on travel, accommodation, health and fitness, financial services, insurances and entertainment· Great work-life balance along with group wide career and development opportunitiesOur call centre operational hours are between 9:00am to 6:00pm Monday to Sunday – based in Christchurch, successful applicants will be required to work rotating weekend shifts.Skills and Experience we'd like you to have· Great customer service experience, ability to problem solve, apply empathy and effectively resolve demanding customer enquiries.· Strong verbal and written communication skills essential· Advanced computer and technical abilities· Experience navigating multiple systems simultaneously to answer customer enquiries· Ability to follow complex processes with accuracy and speed· A positive attitude that has our customers and our team at the centre of decision making· Willingness to work in a fast paced, but fun, energetic and vibrant team cultureWhy should you want to work with us?Macpac is a rapidly growing retail business, offering great opportunities for professional and personal development.We promote from within the business, and our network reaches across New Zealand and Australia.Our team is full of adventurers - you'll never be without an adventure buddy again!Our culture is all about getting outside, embracing the adventure community and taking responsibility for the way our actions impact the world around us.Our team discount on equipment and apparel is ridiculously good.Be our next success story, apply now.We areone of Australasia's largest retailers and owner of iconic brands BCF, Macpac, Supercheap Auto and rebel. For more information please click hereClosing date subject to change.Super Retail Group is proud to be an equal opportunity employer. We support, promote and celebrate diversity and we recognise the benefits a culture of inclusion brings to our workplace and customer experience.
