We are looking for a real team player who is prepared to get stuck in and help out where ever needed. A bubbly and happy to help approach to customer care is required along with being well organised and a good communicator. The position is available now and finishes in May 2020Customer Service Assistant, days of work are: Monday,Thursday,Friday,Saturday,SundayThis is a front line role involving face-to-face customer contact with clients who hire “Spaceships”. As the face of the company, you must ensure you provide exceptional customer service to all clients as they embark on their Spaceship experience, and ensure accuracy with administration. The ability to multi task and remain calm under pressure are paramount to success in this role. Customer Service / Vehicle Dispatch• To provide excellent service and support to the client on arrival and return from their Spaceship adventure. • To dispatch rental vehicles ensuring paper work is complete and accurate. • To ensure all pre-hire checks are completed as per company policy.• To ensure all clients are given the pre-hire briefing with regards to vehicle use and terms and conditions.• Ensure the reception area is kept clean and presentable at all times.• Accurately handle cash and credit card payments to ensure they balance.• Balance the sales at the end of the day.• Excellent communication.• To accurately close bookings made by agents and travellers when required.• To ensure data is entered correctly into and both passengers travel and company financial information is correct.• To assist any passengers with any problems and seek to resolve them as quickly as possible.• To answer incoming calls at reception when required and rostered on.Sales• To up sell insurance, accessories and merchandise. Car Valet • To manage and co-ordinate all accessories and linen for all hires. • Check all accessories on their return for any damage.• Check all linen on return for any rips or marks. • Wash and dry linen on return.• To oversee the maintenance and replacement of broken or tired linen and accessories. • To make sure all accessories are organised daily and in the allocated vehicles that morning.Miscellaneous• Any other duties or tasks that may be reasonably assigned to the role from time to timeSkills and attributes required:• Ability to deliver excellent customer service• An outgoing and “happy to help” personality• Computer literacy• Ability to sell in a retail environment• Accuracy in Data Entry• Ability to use initiative, troubleshoot and problem solve• Ability to juggle many tasks at once• Ability to remain calm under pressure• Good communications skills• Ability to listen and empathise • Strong knowledge of NZ and it’s geography and attractionsA valid work permit and drivers licence are required.Applicants for this position should have NZ residency or a valid NZ work visa.
