Customer Service Analyst

Customer Service Analyst
Company:

(Confidential)


Customer Service Analyst

Details of the offer

About us
We are proud to be a not-for-profit New Zealand owned and governed body. We are federated to 114 similar organisations around the world while working always for the best interests of the businesses and organisations who are our customers in this country. Businesses and other organisations around the world are able to communicate, share information, invest and buy and sell with greater ease and lower cost through their use of global standards for identification, data capture and sharing. If you look at the humble bar code - that's part of us!
We are always on the lookout for team members who are focused yet agile, who are energetic and like to have fun while they work, and who always act with integrity - those people will thrive in our culture. Due to an internal promotion, we’re looking for a new member of our small yet mighty support team. While this isn’t an IT support role, it is a fantastic analyst role where you’ll be challenged and exposed to a huge variety of tasks and questions on a daily basis.About the role
Reporting to the Customer Support Manager, the role will provide first line support by phone, email and chat to our wide range of customers, big and small. You will be an integral part of our small team and your work will ultimately encompass the breadth of our standards and industry solutions, supporting our customer’s journey. The role works between core hours of 8.30am to 5.30pm.
Specifically, you will be asked to perform such activities as providing advice, troubleshooting problems with root cause analysis, investigating technical issues, creating documentation and always looking for ways to do things better. We’re looking for a quick learner who is confident and has ability to think outside the box.
The position requires someone who is customer focused and is interested in gaining experience in the areas of supply chain management and / or business-to-business (B2B) and business-to-consumer (B2C) eCommerce. You will be required to apply and continually enhance our NZ's first line support methodologies, and documentation together with helping drive the development of our industry standards and solutions. We realise you won’t be familiar with our systems but we provide comprehensive training, so we are after a candidate who is able to quickly learn and master multiple systems and processes.As we are a charity organisation, we are unable to sponsor visas. Candidates on work visa need to have a minimum of 1 -2 years of work visa left to be considered for the role.
Role will close at 3pm Friday 23 August.

Requirements

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