Customer Service Administrator

Customer Service Administrator
Company:

New Zealand Government


Customer Service Administrator

Details of the offer

Opportunity to showcase your strong administrative and time management skills
Support and contribute to the daily operation of the Customer Service Support team and Contact Centre
Use your well-developed relationship skills
Permanent part time position : 20 hours per week

About us | Ko wai matou At Waka Kotahi NZ Transport Agency, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. The Transport Agency has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.
This is an exciting time for the Regulatory Services group as we set ourselves up for future success delivering end-to-end regulatory services that are sharply focused on outcomes and delivering our regulatory purpose and objectives. We have a rare opportunity to drive positive change that will make a difference to the way we work and the outcomes we can deliver for the public. Safety is a top priority for the Transport Agency and we, as the Regulatory Services group, aim to improve safety and reduce the risk of harm by being a firm and fair regulator ensuring compliance - it is the essence of why we do what we do.
As well as interesting work, we offer a range of benefits including ongoing professional development, the opportunity to work flexibly (within our operational requirements), 4 weeks annual leave, subsidised health insurance, and an active social club.
The opportunity | Te Whiwhinga mahi
The purpose of the Administrator role is to provide administrative support to the Manager Customer Service Support and team and Contact Centre that also supports the NZ Transport Agency Strategy and makes a difference to our customers.
In this role, you will undertake administrative tasks that help support the functions within the Customer Service Support team and Contact Centre. Your strong attention to detail skills will be showcased here and your ability to plan and manage your daily workload is important to ensure tasks are completed in a timely manner in line with the Transport Agency's policies, procedures and legislative requirements.
If you are looking for that next step in your career, we would love to hear from you.
About you | Ko koe tenei
To be successful in this role, you will bring:
A minimum of two years' experience in an administration role
A strong customer focus
Collaborative working style and can work well as part of a team
A desire and ability to build strong relationships throughout the Agency
High level of agility along with ability to work under pressure and meet tight time frames
Ability to plan and manage workload
Well-developed written and verbal communication skills
Take accountability for the responsibilities of the position and own actionsHigh standards of accuracy and attention to detail
Demonstrated expertise in the use of the Microsoft Office suite
Experience in continuous improvement
Ability to multi task, prioritise and work under pressure

Applications close | Ra Katinga :Tuesday, 18 Feb 2020
For a copy of the position description:www.nzta.govt.nz/careers
For further information, email:**********
To be considered for this position you must have a legal right to live and work in New Zealand.
NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please do let us know if you need any support or have any access requirements that will help you through the recruitment process.


Source: World_Jobnos


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Access
  • Tax Law