Customer Service

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options. Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film/TV and sporting events to independent contractors, casual weekend hirers.
As a Customer Service person you need excellent customer service and administration skills and a confident phone manner to field queries, provide advice, and put quotes and contracts together. At this branch you're part of a small, hardworking team so you need to be prepared to help out across all areas of branch operations.
What you'll do:
Answer phones - provide sales advice and quotes
Create contracts and complete transactions
Coordinate and deliver/pick-up vehicles
Office administration and customer account maintenance

What we can offer:
Lots of opportunity to learn
You'll be working for one of the most recognisable names in the Hire industry
Chance to grow and develop your customer relationship management skills

What you need to have:
Full Class 1 Driver Licence (both manual and automatic) & Class 2 desirable
Solid written and verbal communication skills with the ability to communicate effectively at all levels
Intermediate computer skills with a high level of accuracy and attention to detail
Willingness to take ownership, be held accountable
Able to work with a diverse array of people and build successful working relationships

Hirepool operates a 7 day business, so some weekend work will be required.
About Us
Hirepool was established in 1955 and over that time we've grown to become the national leader in the hire industry; including a commercial vehicle rental division which has been successfully operating throughout New Zealand for over 40 years. Our equipment ranges from lawnmowers to 30-tonne excavators, portable toilets to 40metre marquees, cars to 10-tonne trucks. It means we provide our services to a really diverse customer base; everyone from big names in infrastructure and construction to independent contractors and first time DIY-ers all the way from Whangarei to Invercargill.