Customer Operations Advisor

Company Description TheMarket is The Warehouse Group’s new e-commerce venture. It’s an online shopping experience that brings some of the world’s best local, international and niche brands together in one place, offering Kiwis greater access and more choice when shopping online.

TheMarket has launched with 1,500+ brands and 1m+ products, including local brands Karen Walker, WORLD, Father Rabbit, Citta and Barkers, and Australian and international brands PE Nation, Cue, Billabong, Cotton On and The Nile, and many more. More brands and products are being added weekly.

Learn more about TheMarket from its CEO, Justus Wilde in the following video.

Job Description

This role will sit between our customer service team and our operations teaming helping to launch our fulfillment project into the market. You will move between packing orders in our warehouse, to backing up our customer support team, and just generally pitching in to create a great experience for our customers.

Duties Will Include

Key Opperational tasks:

- Picking, Packing and dispatching FBM stock
- Cycle counts
- Stocktakes on inward FBM stock deliveries
- Placing stock into pickface
- Maintaining warehouse to health and safety standards

Key Customer Service tasks:

- Email based role - Contacting merchants for order follow ups
- Receipting in and distributing inward deliveries

Qualifications

- Proficient working with Excel
- Warehouse experience 1-2yrs or Customer service experience 1-2yrs

Additional Information

Our company culture islaid back but energised with a groupof innovative and driven people that are focused on creating the next frontier for retail in New Zealand.

The right type of person for this role

- Approaches challenges with an open mindset, creativity, hunger and lots of energy
- Strong desire to build something great and thrive on the marathon like challenge to get there