Customer General Manager

Customer General Manager
Company:

Datacom


Customer General Manager

Details of the offer

Our purposeHere at Datacom we connect people and technology in order to solve challenges create opportunities and discover new possibilities for the communities we live in Our continued commitment to deliver excellence to our customers is built around a true partnership approach About the Role As the Datacom Customer General Manager your aim is to delight our customer grow our business and be accountable for the successful delivery of our services to one of our strategic customers As the customer champion you will develop and execute strategies and plans that enable our teams to meet the needs of our customer both now and into the future driving the development of new services and implementing new ways of working Youll build and maintain a high performing team to govern and manage all aspects of Datacoms business with our customer You will work closely with internal service delivery and professional services teams to ensure that contractual expectations are met and exceedingly high levels of customer satisfaction are maintained About You We are looking for an experienced General Manager who is confident speaking with CLevel stakeholders understanding their business goals and setting out strategic guidelines to ensure Datacom is working to help achieve these goals Youre a customer relationship management expert having managed large customer accounts previously you understand the importance of every interaction with the ability to lead and influence others To be successful in this role youll have a strong track record in Providing strategic thinking and insights on the customers business service models trends in the marketTransformation initiatives and projects Delivering high levels of customer satisfaction Providing quality assurance for delivery and managing problem resolutionAgile frameworks DevOps and Continuous Integration Continuous Development CICD models and ITIL processes with a broad understanding of technology and IT services solutionsThe Nitty GrittyWe have over 6 200 people across our global offices and generate an annual revenue of over 1 2 billion this makes us one of Australasias largest professional IT services companies We have extensive expertise in operating data centres providing IT services software engineering and application management as well as payroll and customer service design and operations With this comes a long list of significant clients Datacom is committed to hiring developing and promoting the best talent from a diverse range of backgrounds We are local at heart yet worldclass in capability To ApplyJust hit the Apply button and submit your CV and cover letter its as simple as that If you have any questions or want an informal chat first feel free to contact Chloe in our Recruitment team on ChloeS Datacom co nz


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Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements