Customer Experience Technician - West Auckland

Customer Experience Technician - West Auckland
Customer Experience Technician - West Auckland
Apply locations: Auckland, New Zealand | Time type: Full time | Posted on: Posted 30+ Days Ago | Job requisition id: REQ-21928
The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage.
Our origins inspire our culture of curiosity and passion to develop solutions designed around people.
These elements make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious.
Our Opportunity
We currently have a vacancy for a self-starting, experienced appliance service technician in West Auckland.
You will provide technical expertise to our valued customers by performing service calls and repairs of our products in customer homes, delivering "Best in Class" customer service.
We value ongoing training and development, and you will have opportunities to share your knowledge with the wider team.
We understand the importance of work/life balance and aim to accommodate flexible working hours to suit both you and our customers.
Our schedules typically run from Monday to Friday.
Your Key Responsibilities

Repair and fully test products to ensure complete customer satisfaction.
Develop and maintain superior product knowledge across all product lines through training, manuals, and sessions.
Complete all service-related paperwork and cash collection.
Maintain and manage spare parts inventory.
What You Will Need

Experience in appliance repair and troubleshooting.
Qualifications in Electrical and Appliance Repair.
Registered Electrical Licence (GAS licence advantageous).
Strong communication and PC skills.
Ability to provide premium customer service.
Clean criminal record and valid driver's license.
Physical fitness and health; a pre-employment medical will be conducted.
What's On Offer

A flexible schedule that suits your lifestyle.
Ongoing training and product knowledge development.
Company bonus and incentive schemes.
Opportunity to work with a stable, innovative company that values its people.
Career growth and progression opportunities.
Superannuation scheme above KiwiSaver.
Company van provided.
Substantial product discounts for you, friends, and family.
What Next?
If you're ready to join our team and help deliver a premium customer experience, please apply now for an interview!
Fisher & Paykel is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
Since 1934, Fisher & Paykel has been designing innovative products sold in over 50 countries worldwide.
We focus on understanding technology and people, designing solutions that enrich lives and challenge conventional appliance design, pioneering world-first technologies that have changed lives forever.
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