Customer Excellence Representative

Customer Excellence Representative

Vector Limited

Customer Excellence Representative

Details of the offer

Who we are
We’re on a mission to reinvent the way homes, cities and communities are powered.
Our people are creating a new energy future where power will flow through brilliant infrastructure, smart technology and clever systems. It’s all about providing greater access to more affordable, reliable, sustainable energy.
Electric vehicles, renewables and next-gen batteries will all play a part. But it’s more than that; to truly shift the dial on decarbonisation we need the best and the brightest to capitalise on the convergence of technology, sustainability and customer focus that forms the basis of our strategy.
We’ve done great things already, join us and help us do even more.
About the Role
Our Customer Excellence team is all about delivering an excellent customer experience for Vectors Retail customers and Field Service Partners. As part of this team the role will act as a key business contact point for all Retail customer enquiries and Field Service Providers. Other key areas of responsibilities include -
Responding to general enquires received via phone or email promptly and efficiently with excellent customer service with a focus on first call resolution
Managing service requests end to end
Identify areas for continuous improvement
Work within set standards and processes to ensure Vector meets its compliance requirements
Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly
Who are we looking for
We are looking for a great team player who thrives in a busy and collaborative environment. You will be flexible to support the workflow of your peers and be comfortable to participate in shift-rosters and on-call rosters as and when needed along with –
Previous customer service or call centre experience and a strong commitment to a quality and courteous customer service
Great communication skills and the ability to communicate effectively with both internal and external customers
Customer issue management and resolution experience
Computer literacy - Word and Excel
Attention to detail and accuracy in processing documentation
Personal resilience, positivity, and enthusiasm

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