Who we are Vircom EMS have been providing a wide range of services to customers since 2004. We operate nationally with branches in Auckland, Christchurch, Hawkes Bay and Nelson and a huge contractor network throughout New Zealand. While our parent company Vector Ltd is one of New Zealand’s leading infrastructure companies and are on a mission to reinvent the way homes, cities and communities are powered.
About the Role
Our Customer Delivery team is a key point of contact for all queries from our Field Service Technicians and Meter Equipment Providers on the ground.
Your daily tasks in this role, will vary from responding to phone calls from our customers, identifying areas that need improvement in our process, assigning jobs as they come through, managing these jobs in our system whilst working with technicians and ensuring they are completed in a timely manner. From time to time you will also wear your investigator hat and proactively resolve issues with any workflow in our systems and escalate issues to the next level when necessary. Whilst doing these tasks you will build positive relationships with your internal and external members.
Who are we looking for
You will bring a positive, can do attitude and enjoy working with a great team. You will be flexible to support your team members as and when needed. Previous customer service or call centre experience is essential, along with your commitment to providing quality and courteous customer service. You are good with technology and know your way around word, excel and outlook.
What we can offer you
You'll be joining an organisation with a values-driven culture that embraces and rewards a commitment to delivering results, a positive impact for our customers, fresh thinking and adaptability to change. On offer is an exciting role within a dynamic company that provides the ideal career environment for individuals with high calibre experience and skills. You'll be offered a competitive salary, a range of great benefits, and the opportunity to grow your skills and make a real difference in a supportive, high-performing team.
Vector engages a workforce made up of individuals with diverse skills, values, backgrounds and experiences. Vector respects and values people who are different from each other, including gender, ethnicity, disability, age, sexual orientation, race and religion.
We welcome applications from all individuals. If you require assistance or accessibility support from us during the application and selection process, please do not hesitate to call us on 06 272 7950 or e**********.
Applications close 18 September 2019
