Customer Case Manager

In your new role asCustomer Case Manageryou will take ownership of customer service cases and manage the delivery of our customer’s requirements. You will actively contribute to delivering awesome customer experiences and improved processes by identifying trends and insights and championing them with the wider Vodafone team for the benefit of all Customers.

What will I be doing?
Own the customer relationship and communications through to resolution.
Ensure all cases are resolved in a timely manner through effective jeopardy management.
Continuously improve the service experience and processes for all our Vodafone customers.

What will I bring?
Passion for customer experience.
Customer service experience.
Flexible & open attitude, driven to help the customer as a priority.
Motivated to stay current with technology.
Excellent motivation and interpersonal skills.

This role will work on a rotating Monday – Sunday roster (including public holidays) of which the current 8 hour shifts are between 8am – 9pm. These rosters are can be subject to change depending on business requirements.
Please note that this role has a start date of Monday 25 May.
As well as a competitive salary; you’ll also receive a range of benefits by being part of the Vodafone team. You’ll have access to; health insurance for you and your whanau, a fully subsidized mobile plan and smartphone for business and personal use*, the ability to work flexibly, “My Day” Leave for that day when you just need time out, two weeks paid volunteer time to support your community and when you need it, access to our world-leading parental leave policy.
Joining the Vodafone whanau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
Me mahi tahi tatou mo te oranga o te katoa. We work together for the benefit of all.