Customer Care Specialist Nlg

Company DescriptionOur purpose is simple; helping Kiwi's live better every day.The Warehouse Group (TWG) has grown to be New Zealand's largest retailer and a Kiwi classic brand!
We live and breathe our core values to guide our actions and decisions: Whakaarohia te Kaiutu (Think Customer), Mahi I nga mahi pai (Own it), and Kia haepapa (Do Good).With these values, we continuously evolve our business, working towards our vision to make sustainable living easy and affordable for everyone!We are seeking a team member to join our Noel Leeming Customer Specialist team, committed to providing excellent customer service!Job DescriptionNo two days are the same in this role.
You will handle a variety of incoming customer enquiries, mainly regarding online shopping, using your problem-solving skills to find the answers our customers need.This contact centre role uses the latest live, online chat technology, alongside traditional phone and email support.
You will connect with people from all walks of life and find solutions to resolve their enquiries.QualificationsWe are looking for someone to exemplify excellent customer service across the Warehouse and Warehouse Stationery online stores!This role involves supporting customers via live chat, phone, and email support using the latest technology.To succeed, the ideal candidate will have:Exceptional customer service skills with a customer-centric mindset.Excellent written and verbal communication skills, including a clear, calm phone manner and attentive listening skills.An empathetic, resilient nature, capable of maintaining positivity under pressure.Computer literacy with a keen eye for detail.Confidence in written communication.Adaptability and a passion for our customers!You will need to be available to work 40 hours per week between 8am to 6pm, Monday to Sunday.Additional InformationWe offer a dynamic, supportive team environment within a business that values and recognizes individuals.
As we grow, we aim to make TWG New Zealand's best place to work by empowering our teams and fostering cross-collaboration.
Our benefits include:Career growth opportunities within our large organization.A company committed to sustainability.An extra paid day off for your birthday.Staff discounts across all our brands.Long Service Leave.26 weeks of fully paid parental leave or 10 days of additional leave to support your partner.Fully paid Jury Service.Lifestyle Leave to enjoy more of what you love.
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