Customer Care Representative

Job Description: Orion Health is looking for a reliable and dedicated Customer Care Representative to join our team in Christchurch, Canterbury, NZ. As an Associate Level team member, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met efficiently and effectively. Responsibilities:- Responding to customer inquiries via phone, email, and chat in a timely and professional manner- Resolving customer complaints and issues with empathy and understanding- Providing product information and troubleshooting assistance to customers- Documenting all customer interactions and maintaining accurate records in our CRM system- Collaborating with other team members to ensure a seamless customer experience - Proactively identifying opportunities to improve customer satisfaction and loyalty Requirements:- 3 years of experience in customer service or a related field- Attention to detail and critical thinking skills- Excellent communication and interpersonal abilities- Ability to handle high-pressure situations with grace and professionalism Personality Traits:- Reliable: Consistently dependable and trustworthy in completing tasks and responsibilities- Dedicated: Committed to providing the best possible service to customers and meeting their needs Soft Skills:- Attention to Detail: Ability to notice small details and discrepancies that may impact customer satisfaction- Critical Thinking: Analytical skills to assess customer needs and provide effective solutions Benefits:- Life insurance- Travel & spending expenses- Paid sick leave Working Environment:Orion Health encourages a spirit of exploration and taking calculated risks for growth. We provide a supportive and collaborative work environment where team members are encouraged to learn and innovate. Deadline to apply: ******** Equal Opportunity Statement:Orion Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.