When you are part of the team at Thermo Fisher Scientific, you’ll do important work. Surrounded by collaborative colleagues, you’ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
About Thermo Fisher Scientific NZ
Over 250 employees bring a wide variety of skills and expertise to deliver world-class science products and solutions. Our manufacturing and distribution sites in Auckland and Christchurch (and satellite sites scattered across the country) cover a vast product portfolio, including lab equipment and chemicals, life sciences, diagnostics, microbiology and analytical instruments. We deliver science solutions to a wide range of key markets such as academia and research; diagnostics and healthcare; environmental; food, dairy and beverage; industrial process; life sciences; pharmaceutical and biopharmaceutical.
Customer Care Representative
Reports to:Customer Care Manager New Zealand
Position Location:Albany, Auckland
Number of Direct Reports:None
How you'll make an impact:
Engaging your excellent communication skills and enjoyment of all things science, you will provide outstanding service to our customers by supporting their enquiries and orders.
Learning about our business and products and being solutions focused, you will add value to a wide range of customer requests. You will enjoy working in a technical, customer and team centred environment which is dynamic and supportive, sharing in our culture of process improvement and success.
What will you do?
Process online and emailed orders
Manage customer enquiries by phone, email and online
Learn about and utilise our online tools and systems
Understand our product ranges, taking part in training
Work efficiently and effectively within a team
Work to company values
Be aware of your own and others Health and Safety
How will you get here?
Effectively communicate by listening to customer’s questions, requests or concerns, problem solving and presenting information in a clear and helpful way.
A customer service focus to develop and maintain constructive working relationships both within and outside our company.
Strong data entry skills along with a familiarity of computer basics
Sound judgment and decision-making skills
Great organisational skills and a detailed, accurate, timely approach to data entry
Self-motivated with the ability to learn quickly, work independently and take responsibility to follow-up with both your customers and colleagues.
Experience:
Previous employment in a customer focused role
Related science degree or relevant industry experience
Strong interpersonal, written and oral communication skills
What will put you ahead of the competition?
Your great communication skills
Your ability to problem solve and learn quickly
Your general business knowledge
Your desire to be the best you can be and achieve or exceed metrics
What’s in it for you?
Each day will offer new challenges and learning opportunities.
Gain knowledge of products, processes and process improvement.
Ongoing learning and development on the job and through our own on-line Thermo Fisher University.
The opportunity to get involved in local community projects.
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of more than $22 billion and approximately 70,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics, deliver medicines to market and increase laboratory productivity. Through our premier brands – Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services
