Customer Care Officer - Remote Work

Job Description:

Charter Communications is seeking a passionate and dedicated Customer Care Officer to join our team in Dunedin, Otago, NZ. This is a part-time, remote work position ideal for entry-level individuals looking to kickstart their career in customer service.

Responsibilities:1. Providing excellent customer service through various communication channels, including phone, email, and chat.2. Handling customer inquiries, complaints, and requests in a timely and professional manner.3. Resolving customer issues efficiently and effectively, ensuring customer satisfaction.4. Maintaining accurate records of customer interactions and transactions.5. Collaborating with other team members to ensure a seamless customer experience.6. Demonstrating a strong understanding of Charter Communications' products and services to address customer needs.7. Utilizing people management and project management skills to prioritize tasks and meet deadlines.8. Leveraging data to inform decisions and drive strategic initiatives within the customer care department.

Requirements:1. No prior experience required, but a willingness to learn and grow in a fast-paced environment.2. Excellent communication skills, both written and verbal.3. Strong problem-solving abilities and a customer-focused mindset.4. Ability to work independently and as part of a team.5. Proficiency in using customer service software and tools.6. Passion for helping others and providing top-notch customer service.7. Demonstrated ability in people management and project management.

Benefits:- Free food- Vision insurance- Medical coverage

Equal Opportunity Statement:Charter Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, disability, or sexual orientation. All qualified candidates are encouraged to apply.

Deadline to apply: ********

If you are a motivated individual with a passion for customer care and a dedication to providing exceptional service, we want to hear from you! Apply now to join our team at Charter Communications as a Customer Care Officer – Remote Work.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.