Customer Care Consultant

Take the next step.
Be part of something bigger at Suncorp.Are you ready to Chase the Sun?
A career with Suncorp Group gives you the chance to do that every day – and there are opportunities available now.For us, success is all about our customers and the positive impact we can make in their lives and communities.
Our Consumer Customer Care & Operations team is an essential part of how we help New Zealanders build futures and protect what matters.
Our focus on people means we are committed to your success, with lots of opportunities to develop your customer service and sales career in exciting new directions.
You'll be part of a diverse and dynamic team, committed to delivering great outcomes for our customers, and you will be recognized and rewarded for the genuine impact you make.We have a permanent opportunity available in our Consumer Customer Care & Operations team based in Auckland.Your new roleYou are the first point of service contact (primarily via phone and email interactions) for our customers (including staff) and partners (bankers, advisers, or brokers).You will contribute to the sustainable growth and retention of our consumer insurance business by ensuring customer needs are met across the care, pay, renew, and leave customer journey stages, along with supporting other journey stages (quote, buy, renew, change) as required.Hours of work:75 hours per fortnight (excluding unpaid meal breaks).Your normal times and days of work are between 8.45am - 5.15pm Saturday and Sunday, 7.45am – 8pm Monday to Friday, with the hours set by a fortnightly roster.You'll receive all the support you need to succeed in the role.
The first 3-6 months will be based in our Auckland office during your training period.
When you're ready, you will transition to flexible working, including working from home up to 50% of the time.You will be responsible for:Customer ServiceCustomer Growth and RetentionBuilding positive relationships with stakeholders and customers/partnersFollowing best practice call guides and decision-making tools in every interactionTo shine in this role, you will have:NCEA Level 3, including Mathematics and English (mandatory)Customer service experience (mandatory)Insurance industry experienceEffective communication skills, both verbal and writtenProficient computer skills (e.g., Excel, Word)High attention to detailOrganized and efficientAbility to work in a fast-paced environmentResilientWhat you will get in return:Free life, salary continuance, and trauma insurance coverDiscounted insurance through VeroFlexible working environment and arrangements; a genuine focus on work-life balance$250 annually for flexible benefitsOngoing learning and development opportunities, including study supportAbout usWe're proud to be part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted insurance brands – working together to bring about faster, simpler, and better outcomes for our customers and partners.
We are committed to strong, supportive partnerships and to providing opportunities for our people to thrive.
With a shared customer-obsession and digital capabilities, we aim to make a genuine difference, and you will see the meaningful impact you can make for our customers and communities while advancing your career.Chasing the sun means pursuing your passions, fulfilling your potential, and getting closer to the future beyond the horizon.
If that's a future you want to see, your journey in the sun starts here – with a Suncorp career.Apply now to start your career with a fresh beginning!At Suncorp, we believe our best work comes when our workforce is diverse, talented, and passionate, reflecting the communities we serve.
We foster an inclusive culture, offering flexible work, career development, and internal mobility, and building strong relationships among team members and with our customers.If you need more information or support to participate equitably in our recruitment process or workplace, please contact ****** for a confidential conversation.Advertised: 07 May 2025 New Zealand Standard TimeApplications close: 16 May 2025 New Zealand Standard TimeDon't see your dream job posted?
Sign up for job alerts, and we'll notify you when something becomes available.
#J-18808-Ljbffr